Return Policy

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Returning your product to us is only necessary if you purchased more than 1 bottle. You are eligible for a complete credit assuming only the one bottle has been opened. The open bottle you’re welcome to keep or trash.

FOR ALL RETURNS PLEASE CONTACT CUSTOMER CARE AND WE WILL GLADLY HELP AND WALK YOU THROUGH THE PROCESS. 

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item that is returned more than 60 days after delivery

Credits and Refunds
Your credit includes a complete credit of all goods and shipping, excluding expedited shipping. This assumes only one alike purchased products of your order has been opened.

If customer service requires the product to be returned, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at adam@hightly.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at adam@hightly.com and send your item to: Hightly Natural Health, 1624 Market St #202-91646, Denver CO 80202, United States.

Shipping
To return your product, you should mail your product to: Hightly Natural Health, 1624 Market St #202-91646, Denver CO 80202, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.